Terms of Service

These Terms of Service ("Terms") govern your access to and use of synchrologysoftwares.com and the software products we host on its subdomains (each, a "Product"), provided by Synchrology Software Solutions, a partnership firm having its registered office at 2-91/12/4/NR, Plot No. 4, Doc Bhavan, 5th Floor, Kondapur, Hyderabad, Telangana - 500081, India ("Synchrology", "we", "us", or "our").

By accessing this website, creating an account, or using a Product, you agree to be bound by these Terms. If you are agreeing on behalf of a business, you confirm that you have the authority to bind that business, and "you" refers to that business.

If you do not agree with these Terms, please do not use the website or the Products.

Synchrology Softwares is the software products division of Synchrology Software Solutions. Each Product is software-as-a-service: we host it, maintain it, and make it available to you over the internet on its own subdomain of synchrologysoftwares.com.

Product-specific terms, plans, and limits may apply and, where published for a Product, form part of these Terms for your use of that Product.

Our custom software design and development services are provided separately under their own agreements and terms, published at synchrologysoftwaresolutions.com.

The Products are intended for business use by persons capable of entering into a binding contract under Indian law.

You are responsible for the accuracy of the information you give us, for keeping your sign-in credentials confidential, and for all activity carried out under your account.

You must notify us promptly at the contact address below if you believe your account has been accessed without authorisation.

You are responsible for the conduct of the users you invite into your workspace and for ensuring they comply with these Terms.

Access to a Product may be offered on a free, trial, or paid subscription basis. The applicable plan, fees, and billing period are those shown at the time you subscribe or as set out in a written order.

Unless stated otherwise, fees are exclusive of applicable taxes such as GST, which will be charged as required by law.

Subscriptions renew automatically for successive periods unless cancelled before the end of the current period. You may cancel at any time, and cancellation takes effect at the end of the period you have already paid for.

Except where required by law or expressly stated otherwise, fees already paid are non-refundable. We may change our prices on reasonable prior notice, with the change taking effect from your next renewal.

If a payment fails or remains overdue, we may suspend access to the Product after giving you notice and a reasonable opportunity to fix it.

You agree to use the Products lawfully and not to misuse them. In particular, you must not: attempt to gain unauthorised access to the Products, other accounts, or our systems; probe, scan, or test the vulnerability of our infrastructure without our written permission; interfere with or disrupt the service or the networks it runs on; or circumvent any usage limits or security measures.

You must not use a Product to store or transmit anything unlawful, infringing, defamatory, or malicious, including malware, or to send unsolicited bulk communications.

You must not resell, sublicense, or make a Product available to third parties beyond the users permitted by your plan, or copy, reverse engineer, or create derivative works from it except to the extent applicable law expressly permits.

We may suspend access without prior notice where we reasonably believe it is necessary to protect the service, other customers, or a third party, and will tell you as soon as practicable afterwards.

You retain all ownership of the data and content you enter into or generate within a Product ("Customer Data"). We claim no ownership over it.

You grant us a limited licence to host, store, process, transmit, back up, and display Customer Data solely to provide and support the Product to you, and to comply with the law.

You are responsible for the accuracy and legality of Customer Data and for having the right to provide it to us. Our handling of personal data is described in our Privacy Policy.

You may export your Customer Data while your subscription is active. After termination we retain it for a limited grace period so you can export it, after which it is deleted or anonymised as described in our Privacy Policy.

We work to keep the Products available and to fix faults promptly, but the Products are provided without any uptime guarantee unless a service level commitment has been agreed with you in writing.

We may carry out planned maintenance and will aim to give reasonable notice and to schedule it outside busy hours where practical. Emergency maintenance may be carried out without notice.

We improve the Products continuously and may add, change, or remove features. We will not make a change that materially reduces core functionality you rely on without giving you reasonable prior notice.

If we discontinue a Product entirely, we will give you reasonable prior notice, an opportunity to export your Customer Data, and a pro-rata refund of any fees paid for the unused remainder of your subscription period.

Some Products include AI-assisted features such as forecasting, summarising, and anomaly detection. These are provided as assistance only.

AI-generated output may be incomplete or incorrect and is not professional, financial, legal, or tax advice. You are responsible for reviewing output before relying on it or acting on it, and we are not liable for decisions taken solely on the basis of AI-generated output.

The Products, this website, and all software, branding, design, and materials within them are owned by or licensed to Synchrology and are protected by applicable intellectual property laws. Nothing in these Terms transfers ownership of them to you.

Subject to these Terms and payment of the applicable fees, we grant you a non-exclusive, non-transferable, revocable right to access and use the Product you have subscribed to, for your own business purposes, for the duration of your subscription.

If you send us feedback or suggestions, we may use them to improve our Products without obligation to you.

Each party may receive information from the other that is marked confidential or that a reasonable person would understand to be confidential. Each party agrees to protect the other's confidential information with reasonable care and to use it only as needed under these Terms.

This does not apply to information that is or becomes public through no fault of the receiving party, was already known to it, or is required to be disclosed by law.

The Products may integrate with or rely on third-party tools, platforms, and payment providers. We are not responsible for the content, availability, or practices of third parties, and their terms and policies apply to your use of them.

If you connect a third-party service to a Product, you authorise us to exchange data with it as needed for that integration to work.

To the extent permitted by law, the Products and this website are provided on an "as is" and "as available" basis, and we make no warranties, express or implied, regarding them, including as to accuracy, reliability, or fitness for a particular purpose.

We do not warrant that the Products will be uninterrupted, error-free, or that they will meet every requirement you have.

You are responsible for maintaining your own records to the extent required by law. While we take backups as part of running the service, they are not a substitute for your own record-keeping obligations.

To the maximum extent permitted by applicable law, Synchrology will not be liable for any indirect, incidental, special, or consequential loss, or for loss of profits, revenue, goodwill, data, or business, arising out of or in connection with the Products or these Terms.

To the maximum extent permitted by applicable law, our total aggregate liability arising out of or in connection with the Products or these Terms in any twelve-month period will not exceed the total fees you paid us for the relevant Product in that period.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

You agree to indemnify and hold Synchrology harmless from any claims, losses, or expenses arising out of your Customer Data, your use of the Products in breach of these Terms, or your breach of applicable law.

You may stop using a Product and close your account at any time.

We may suspend or terminate your access if you materially breach these Terms and do not remedy the breach within a reasonable period after we notify you, or immediately where the breach is incapable of remedy or where required by law.

On termination, your right to use the Product ends. Provisions that by their nature should survive - including those on your data, intellectual property, confidentiality, disclaimers, liability, and governing law - continue to apply.

We may update these Terms from time to time. The current version will always be available on this page with an updated effective date.

Where a change is material, we will give you reasonable prior notice by email or through the Product. Continued use after the change takes effect constitutes acceptance of the revised Terms.

These Terms are governed by and construed in accordance with the laws of India.

The courts at Hyderabad, Telangana, India will have exclusive jurisdiction over any dispute arising out of or relating to these Terms, this website, or the Products.

For any questions about these Terms, please contact us at synchrologysoftwaresolutions@gmail.com or +91 90632 22952.

You can also reach us at our registered office: Synchrology Software Solutions, 2-91/12/4/NR, Plot No. 4, Doc Bhavan, 5th Floor, Kondapur, Hyderabad, Telangana - 500081, India.